Description
Fundamentals of Case Management Practice: Skills for the Human Services (5th Edition) by Nancy Summers is a widely respected and practical guide for students and professionals working in social work, human services, counseling, and mental health fields. With its hands-on approach and real-world relevance, this edition continues to equip readers with the essential skills required to become effective and ethical case managers in a variety of settings.
This fifth edition offers updated content on documentation, client engagement, service planning, ethical boundaries, and working with diverse populations. It provides a clear, step-by-step look at the entire case management process—from intake and assessment to goal setting, monitoring, and termination—ensuring students understand both the administrative and interpersonal sides of the role.
Nancy Summers brings decades of professional experience to the text, presenting realistic scenarios, legal and ethical considerations, and practical tools that reflect the challenges faced in today’s human services environments. Reflection questions, exercises, and sample documentation allow learners to actively build confidence and competence.
Perfect for use in academic programs or as a reference for professionals, this book is a foundational resource for anyone preparing to work with vulnerable individuals and communities.
Key Features:
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Covers the full spectrum of the case management process
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Emphasis on communication, cultural competence, and ethics
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Includes sample forms, case examples, and real-world scenarios
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Ideal for students in social work, counseling, psychology, and human services
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Updated to reflect current best practices in client advocacy and support
