Effective Date: 7th August 2020
Last Updated: 5th March 2025

At RentSellBooks.com, we aim to provide a smooth and reliable textbook rental experience. This Return & Refund Policy outlines our procedures regarding rental returns, late fees, damaged items, and refund eligibility.

🔁 Rental Returns

To avoid fees and ensure smooth processing, please follow these return guidelines:

  • 📦 Return Deadline: All rented books must be returned by the end of your selected rental period (e.g., 30, 60, 90, 120, or 180 days).
  • 📬 How to Return: We provide return instructions and shipping details via email. You are responsible for return shipping unless otherwise stated.
  • 🧾 Proof of Shipment: We recommend using tracked shipping and keeping your receipt until your return is confirmed.

🕒 Grace Period

We offer a 7-day grace period after your rental due date. Books returned within this window will not incur late fees. After that, late fees or replacement charges may apply.

❗ Late, Lost, or Non-Returned Books

If books are not returned within the rental period (plus the grace period):

  • You will be charged the full replacement cost of the book.
  • Access to your account may be restricted until the issue is resolved.
  • If a lost book is later recovered and returned in acceptable condition, we may refund the replacement charge minus a processing fee.

🔧 Damaged Books

Books must be returned in usable condition. We allow reasonable wear and light highlighting. However, you may be charged a damage fee or full replacement cost if the book has:

  • Torn or missing pages
  • Water damage
  • Excessive markings or stains
  • Burn or mold damage

📌 Tip: Treat your rental like a library book.

💸 Refund Eligibility

We accept refund requests under the following conditions:

  • 📅 Cancellation: If you cancel your order before it ships, a full refund will be issued.
  • 🚫 Out-of-Stock: If we are unable to fulfill your order due to unavailability, we will notify you and issue a full refund.
  • 📭 Incorrect Item Received: If you receive the wrong book, contact us within 7 days. We’ll arrange for a return and reship the correct item or refund your purchase.

⚠️ Note: We do not offer refunds once a rental period has started unless the error was on our part.

🧾 How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

📧 Email: contact@rentsellbooks.com
📞 Phone (optional): +1 2623 26 4476
🌐 Website: RentSellBooks.com

Include the following in your message:

  • Your order number
  • The ISBN of the book(s)
  • A brief explanation or photo (if applicable)

📍 Questions?

If you have any questions or need help with a return, our support team is here to assist you.

Thank you for renting with RentSellBooks.com — where college textbooks are affordable, easy, and stress-free.